Your privacy is our responsibility

f3999 (hereinafter referred to as "we", "our", or "the platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy will inform you how we collect your personal information, why we collect it, how we use it, and what steps we take to protect it.

Accessing our website f3999.bar, creating an account, or using any of our services means you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you disagree with anything, contact our support team.

This policy applies only to users of the f3999 platform. We are not responsible for the privacy practices of any third-party websites or services.

To provide safe and fair services on the f3999 platform, we collect two types of information — information provided by the user and information collected automatically.

2.1 Information Provided by the User

When you create an account at f3999 or contact us, we collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — you must be 21 years of age or older)
• Password (stored in encrypted form — we cannot read it directly)
• Payment-related information — such as bKash, Nagad, Rocket, or bank account details
• Government document details for identity verification (where applicable)
• Any messages or information provided when contacting our support team

2.2 Automatically Collected Information

When you browse f3999.bar or use our services, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Page visit time and duration
• Usage data collected via cookies and similar tracking technologies
• Gaming activity — betting history, game preferences, etc.
• Transaction history — records of deposits and withdrawals

2.3 Information Received from Third Parties

We may sometimes receive information through third parties, such as identity verification services or fraud prevention specialists. This information is used solely for the purpose of ensuring account security.

f3999 uses user information only for specific and legitimate purposes. The main reasons we use your information are described below:

f3999 never sells your personal information or transfers it to third parties for commercial purposes. However, in specific circumstances, limited information may be shared with the parties listed below:

4.1 Service Provider Partners

Our service providers for payment processing, identity verification, and technology infrastructure may receive certain information. These partners are required to operate under our instructions and privacy agreements, and may not use the information received for any other purpose.

4.2 Legal Obligations

We may disclose information in response to a court order, a lawful request from law enforcement authorities, or any other legal obligation. Only the minimum information necessary is provided in such cases.

4.3 Responsible Gaming Support

In the interest of ensuring responsible gaming, information may be shared with relevant support organisations when necessary — always with the user's best interests in mind.

4.4 Business Transfers

If there is any change to the business structure of f3999 or a merger, your information may be transferred to the new entity. In that case, equivalent protections to this privacy policy will be ensured.

The f3999 website uses cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser that help with the functionality and security of our site.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of f3999 to stop working properly.

f3999 takes industry-standard technical and organisational measures to protect your personal information. The main components of our security framework are described below:

• SSL Encryption: All data transmitted on f3999.bar is encrypted using SSL (Secure Sockets Layer) technology, which protects your data from theft or tampering in transit.
• Password Hashing: Your password is never stored directly. It is stored in a transformed form using a strong hashing algorithm, meaning even our team cannot read your password.
• Secure Server Infrastructure: Our servers operate in secured data centres with firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Only authorised staff can access your information, and each of them is required to work under strict confidentiality agreements.
• Regular Security Reviews: We conduct regular security audits and keep our defences updated against new cyber threats.
• Data Backup: Your information is backed up regularly so that it is not lost in the event of a technical issue.

However, no method of transmitting information over the internet is 100% secure. We take every precaution, but a complete guarantee of data security is not possible. Please stay vigilant about your own account security — use a strong password and do not share it with anyone.

f3999 believes you should have full control over your own information. Your main rights are outlined below:

To exercise any of the above rights, contact our support team. We will respond within a reasonable time after receiving your request.

f3999 does not retain your information for longer than necessary. The retention period is determined by the needs of service delivery, legal obligations, and security considerations.

8.1 Active Accounts

While your account is active, we retain all information necessary to provide our services.

8.2 After Account Closure

After an account is closed, certain information may be retained for a specified period due to financial transactions, anti-money laundering (AML) requirements, and other legal obligations.

8.3 Inactive Accounts

Information for accounts that have been inactive for a long period may be restricted or deleted for security reasons. The relevant user will be notified by email before this process begins.

f3999 strictly provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.

Date of birth is verified at registration and further identity verification may be required if needed. If it comes to our attention that a minor's information has been collected inadvertently, we will immediately close the relevant account and delete the information.

If you believe a minor has registered at f3999, please notify our support team immediately.

f3999 may update this privacy policy from time to time. Changes will be published on this page and registered users will be notified by email.

For significant changes, we will endeavour to give sufficient advance notice. Continued use of f3999 after any changes will be taken as your agreement to the updated policy.

If any change is not acceptable to you, you have the right to close your account, and our support team will assist you with that.